Built for independent repair shops

The operating system for modern repair shops.

BayLogic connects repair orders, technicians, customers, invoices, payments, and daily operations into one calm workflow — so your shop can move faster without becoming more complicated.

Book a demo See the platform
Advisor workspace Technician workflow Customer approvals Owner operations
BayLogic Operations Center
Shop Pulse

Healthy

4 estimates waiting · 2 parts blockers · 11 active ROs

Revenue Today$8,420
Approval Rate84%
Cycle Time1.8d
Attention QueueNow
RO #1042 · Waiting approval1h 32m
RO #1047 · Parts requested18m
RO #1050 · Customer waiting8m

Estimate approved

RO #1049

Technician requested parts

RO #1047

Invoice paid

RO #1041

Designed around the real path of a vehicle through the shop

Check-inInspectionEstimateApprovalDispatchRepairInvoicePickup
The problem

Most shop software creates another job for the shop.

BayLogic is built around one goal: removing administrative friction so advisors, technicians, owners, and customers can stay aligned without chasing updates across whiteboards, text threads, sticky notes, and disconnected systems.

Advisors

Lose time jumping between screens, tracking approvals, explaining estimates, and manually updating everyone.

Technicians

Need fast, touch-first tools that work on the shop floor — not tiny desktop forms built for office workers.

Customers

Want clear recommendations, photos, pricing, and progress without calling the shop for every update.

Owners

Need to know what is slowing the shop down today, not dig through reports after the day is already over.

One connected platform

Every role gets the view they need. Everyone shares the same workflow.

BayLogic is not a collection of disconnected pages. It is a connected operating layer for repair shops. When a customer approves work, the advisor sees it, the technician queue updates, the timeline records it, and the operations center reflects the change.

  • Repair orders that flow from intake to payment.
  • Customer portal approvals designed for mobile phones.
  • Technician workspaces built for tablets and touch.
  • Operations visibility for owners and managers.
01

Advisor Workspace

Create ROs, build estimates, send approvals, assign work, create invoices, and stay in context.

02

Technician Flow

See approved work, capture photos, request parts, update stages, and complete jobs quickly.

03

Customer Portal

Customers review recommendations, approve or decline services, sign, and track progress.

04

Operations Center

Owners see shop pulse, bottlenecks, workload, timelines, and the work needing attention now.

Workflows

Built around the actual shop day.

BayLogic follows the vehicle, not the software menu.

1Check in

Capture customer, vehicle, concern, mileage, promise time, and advisor ownership.

2Inspect

Technicians document findings with notes, parts, labor, photos, and status.

3Approve

Customers receive a clean portal experience with clear choices and signature authorization.

4Dispatch

Approved work moves into tech queues with parts and workload visibility.

5Complete

Work flows into invoice, payment, pickup, history, and future maintenance reminders.

Purpose-built experiences

One system. Four different jobs.

A

Advisor

Run the RO from one workspace: estimate building, approval status, dispatch, invoice, and customer communication.

  • Fast estimate workflow
  • Customer portal links
  • Attention queue
  • Command-style navigation
T

Technician

Tablet-friendly workflow for the shop floor with large controls, approved work, parts lists, photo capture, and job stages.

  • Approved work view
  • Parts request flow
  • Photo-first documentation
  • Inspection cards
C

Customer

A premium portal that helps customers understand what is recommended, what it costs, and what they are authorizing.

  • Mobile approval flow
  • Estimate details
  • Digital signature
  • Progress timeline
O

Owner

Live operational visibility without report overload. See what needs attention, what is blocked, and how the shop is moving.

  • Shop Pulse
  • Bottleneck detection
  • Technician load
  • Revenue and cycle visibility
Repair Estimate

Hi Erin, your estimate is ready.

Review recommended services for your 2018 Toyota Camry.

Front Brakes$629.45
Cabin Filter$79.80
Approved$629.45
Customer experience

Approvals should feel like checkout, not paperwork.

The customer portal is designed to be simple, clear, and trustworthy. Customers can review services, understand pricing, approve or decline work, sign authorization, and see progress from their phone.

Clear pricing

No guessing what is being approved.

Mobile first

Designed for quick decisions on the go.

Shop notified

Approval instantly feeds the workflow.

Customer confidence

Photos, notes, and progress reduce calls.

Workflow intelligence

AI that keeps the shop moving — without pretending to be the technician.

BayLogic intelligence is focused on workflow, communication, completeness, and operations. It helps teams notice what is missing, waiting, delayed, or ready for action.

Advisor Assistant

Flags aging estimates, missing follow-ups, promised times, and customer response delays.

Technician Assistant

Checks for missing photos, incomplete inspections, missing parts, and unfinished documentation.

Parts Assistant

Helps track requested parts, needed hardware, backorders, ETAs, and order status without diagnosing vehicles.

Owner Assistant

Turns shop events into a concise operational brief: bottlenecks, load, throughput, and attention items.

Operations center

Replace the whiteboard without losing the clarity.

BayLogic's operations center is built for real-time shop awareness. It answers one question: what needs attention right now?

Today at a glance

Live
18Active ROs
5Waiting approval
3Blocked by parts
7Ready for pickup

RO #1054 Customer waiting 22 minutes

RO #1048 Technician requested parts

RO #1041 Invoice paid, ready for pickup

Built to connect

Designed for the APIs modern shops need.

Stripe PaymentsEmailSMSVIN DecodeParts SuppliersLabor GuidesCloud StorageReporting
Pricing

Simple pricing for pilot shops.

We're preparing BayLogic for a limited group of pilot repair shops. Pricing will be finalized after real-world onboarding feedback.

Pilot Program

Early access

For shops that want to help shape the next generation of repair shop software.

  • Advisor + technician workflow
  • Customer portal approvals
  • Operations dashboard
  • Invoice and payment foundation
  • Founder-led onboarding
Request pilot access
FAQ

Questions shop owners ask first.

Is BayLogic ready for every shop?

BayLogic is moving toward pilot readiness. The goal is to onboard a small number of shops first, learn from real workflows, and refine before broad commercial launch.

Does BayLogic diagnose vehicles?

No. BayLogic is built to support workflow, documentation, communication, parts visibility, and operations. It does not replace technician judgment.

Can customers approve estimates online?

Yes. BayLogic includes a customer portal for reviewing recommendations, approving or declining services, and submitting authorization.

Will BayLogic support payments and integrations?

Yes. The platform is being built with provider-ready architecture for payments, email, SMS, VIN decoding, parts suppliers, and labor information.

Ready when you are

Bring your shop's workflow into one modern system.

BayLogic is built for shops that want less chasing, fewer disconnected tools, and a calmer way to run the day.

Book a demo