1. Scope
This Privacy Policy explains how BayLogic, LLC (“BayLogic,” “we,” “us,” or “our”) collects, uses, and shares information when you visit baylogic.app, contact us, or use BayLogic services. A repair shop using BayLogic may separately control information it enters about its customers, vehicles, and operations.
2. Information we collect
We may collect account and contact information, shop and organization details, content submitted through the service, payment and subscription information processed by our payment provider, device and usage information, and communications you send to us.
When you submit the walkthrough form, we collect the information you provide, which may include your name, shop name, email address, phone number, number of technicians, current shop management system, and message.
3. How we use information
We use information to provide and secure the service; authenticate users; support shop workflows; process subscriptions; communicate with users; diagnose problems; improve BayLogic; prevent abuse; and comply with legal obligations.
We use walkthrough-form information to respond to your request, prepare a relevant product walkthrough, operate the form, and prevent abuse.
4. Service providers
We use service providers that help deliver cloud infrastructure, authentication, vehicle information, payments, communications, and intelligent product capabilities. They may process information only as needed to provide their services to BayLogic and under their own applicable terms.
5. AI-assisted features
When a BayLogic feature uses an artificial intelligence provider, relevant input may be sent to that provider to produce the requested result. We design these flows to limit the information sent to what is reasonably needed for the feature.
6. Information sharing
We do not sell personal information. We may share information with service providers, at a customer organization’s direction, to protect rights and security, in connection with a corporate transaction, or when required by law.
7. Retention and security
We retain information for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We use administrative, technical, and organizational safeguards designed to protect information, but no system can guarantee absolute security.
8. Choices and requests
You may request access, correction, or deletion of certain personal information by contacting us. Some records may need to be retained for legitimate business or legal purposes. Shop customers should first direct requests about repair-shop-controlled records to the relevant repair shop.
9. Children
BayLogic is a business service and is not directed to children under 13.
10. Changes
We may update this policy as the service evolves. The effective date above identifies the latest published version.
11. Contact
Questions or privacy requests may be sent to privacy@baylogic.app.